Live Support

Please note : We are generally available

Monday to Friday

09:30 to 18:00 UK time

excluding UK public holidays.

Common Questions

  • If you need help to get started with your TWAIN scanner Click here
  • If you need instructions for activating your software – Click here
  • Un-installing or re-installing ScanToPDF – Click here
  • Visit our Troubleshooting page – Click here
  • If you need help re-installing version 5 software Click here
  • Our FAQ page may also help – Click here
  • Please also check our Help & Info menu and documentation page, or contact us using a different method


  • If we are online use the green Live Chat button at the bottom right of this page to start a chat
  • If we are offline use the green Contact  Us button at the top right of this page to leave a message or submit a support ticket

IMPORTANT – If leaving a message please include:

  • Exact details about the problem you have, and not just “stopped working” for example.
  • What version of ScanToPDF you are using (from the “Help>>About ScanToPDF” window of the software).
  • Visitors not leaving these details will NOT be answered.

Pin It on Pinterest