Live Support

Please note : We are generally available

Monday to Friday

09:30 to 18:00 UK time

excluding UK public holidays.

Common Questions

  • If you need help to get started with your TWAIN scanner Click here
  • If you need instructions for activating your software – Click here
  • Customers who are not using a Subscription or don’t have a support agreement will be able to report the problem but follow up support will be provided by email only
  • Un-installing or re-installing ScanToPDF – Click here
  • Visit our Troubleshooting page – Click here
  • If you need help re-installing version 5 software Click here
  • Our FAQ page may also help – Click here
  • Please also check our Help & Info menu and documentation page, or contact us using a different method


  • If we are online use the green Live Chat button at the bottom right of this page to start a chat
  • Complete the details below to contact our support team

IMPORTANT – If leaving a message please include:

  • The ScanToPDF Serial Number from the “Help>>About ScanToPDF” window of the software (top right)
  • Exact details about the problem you have, and not just “stopped working” for example.
  • Requests not including these details will NOT be answered.
Please enter the serial number from the Help >> About ScanToPDF window (top right)
Please enter as many details as you can to enable us to help you as quickly as possible

Pin It on Pinterest